SHIPPING INFORMATION

Shipping is calculated at checkout based on destination and method chosen.

For Standard Delivery:

  • Tobago starts at TT$ 35.00
  • Trinidad starts at TT$35.00
  • International starts at TT$80.00

Kart Express members can receive Free Delivery on all orders. Available for Trinidad residents only in select areas.

Delivery time is based on method chosen at checkout.

We offer:

  • Two Day Delivery (Trinidad only for Kart Express Members)
  • Standard Delivery (5-8 days)
  • International Shipping (3-8 days)
  • Free Shipping on eligible orders (5-8 days)

Yes we do! 

You can be eligible for Free Shipping if your order qualifies.

A few examples in which an order can eligible for FREE SHIPPING:

  • using a coupon
  • a promotion 
  • orders over a qualifying amount based on destination

Free Shipping orders are delivered in 5-8 days.

We have allocated Delivery Days for Trinidad only. Delivery days are subject according to delivery methods.

South – Saturday & Sunday

East & Central – Tuesday to Thursday

North & West – Saturday

 

Vendors are required to drop off items to Karibbean Kart for order fulfillment within 4 days of customer payment.

For vendors who would like to participate in Kart Express delivery (2 Day delivery), items can be stored at Karibbean Kart for a monthly warehousing fee per sq. ft. or dropped off within 24 hours of customer payment.

See Vendor policy for Order Fulfillment.

You can track the status of your order with your order number: Track Package

PAYMENT INFORMATION

We accept the following payment methods:

  • VISA and MASTERCARD credit cards.
  • Bank Transfer/Deposit
  • WiPay Voucher
  • Paywise
  • EndCash
  • Purchase Order & Cheque (for Registered Businesses or Organizations)

Please note at this time, we are not accepting Cash for the safety of our delivery drivers and customers to minimize the contact and interaction.

There are payment gateway fees attached to the following methods:

  • Paywise TT$ 8.00
  • WiPay Voucher 1.5%

Pay for your order online with a valid Credit Card (Visa, Mastercard), online bank transfer, WiPay or via EndCash app.

For those without Credit Cards, access to online banking or a smartphone to use Republic Bank’s EndCash app, please use Express Deposit at a Republic Bank ATM or Quick deposit boxes at Republic Bank. Our Bank Account details will be on your order confirmation email if bank transfer is selected.

WiPay Cash Voucher top up is available at Massy Stores, NP Quikshoppes and other businesses. Find a location close to you here.

Find a Paywise location close to you here.

A vendor may be required to pay a membership fee to sell our Karibbean Kart based on the seller account package selected.

Vendors may choose to pay yearly or monthly to maintain an active seller account.

For monthly payments, a 3-day grace period is given to sellers to keep their accounts active past due date.

ORDER INFORMATION

You will receive an automated email with your order with your order information such as Order Number, Order Date, Products ordered, Payment Method, Shipping Method. If you did not see an email, please check your Spam/Junk Folder.

We will verify your payment information and dispatch your order for delivery.

If you selected to pay via one of our accepted  offline methods, we will call to confirm your order.

Please note that customers who select to pay offline will be blacklisted if we receive multiple cancelled orders from you without valid reason.

Login into your account and click on Cancel Order. 

If you placed an order as a guest, please email or WhatsApp us with your Order#.

Note: Your order can only be cancelled if it has not been dispatched for delivery.

A cancellation fee is charged for processing if your payment method is any of the following:

  • Visa, Mastercard 3% + TT$ 1.70
  • EndCash TT$ 2.00

Vendors will receive an email for every order of a product purchased from your store. A customer order may consist of products from multiple vendors.

See Vendor policy for Order Fulfillment. 

REFUNDS, RETURNS AND REPLACEMENT

Returns are accepted within 2 days of purchase and must be returned to Karibbean Kart by the customer. Products must be in original packaging with all tags and seals in place. 

A customer will receive store credit to purchase another item.

Please note this is for products sold by Karibbean Kart only. Check individual vendor stores on their refund, returns and replacement policy.

A customer can receive a refund for cancelled orders or defective products.

Defective Products

The product must be returned to Karibbean Kart in the original packaging within warranty period or within 7 days of order if the product does not carry warranty for a full refund minus any delivery charges.

Please note this is for products sold by Karibbean Kart only. Check individual vendor stores on their refund, returns and replacement policy.

Cancelled Orders

If paid via credit card or EndCash, a processing fee is deducted from the refund amount.

A cancellation fee is charged for processing if your payment method is any of the following:

  • Visa, Mastercard 3% + TT$ 1.70
  • EndCash TT$ 2.00

Products under warranty can receive either store credit or be  replaced.

Please note this is for products sold by Karibbean Kart only. Check individual vendor stores on their refund, returns and replacement policy.

Certain products on the store may carry Warranty, usually 14-30 days.

Note: This is store warranty, not manufacturer’s warranty.

Please check your Vendor Policy to see how we handle your refunds, returns and replacement.

Note: All vendors are required to create a store policy to work in tandem to Karibbean Kart’s vendor policy.

DEALS AND PROMOTIONS

Warehouse Deals are products which have been in storage for a long time and is in resale condition. These may be new or open box items. We check the quality of all warehouse items before dispatch.

Warehouse deals carry no warranty. It must be checked on the day of delivery to request a return for store credit with 24 hours.

There are no refunds, only store credit or a replacement if available.

Every week we have flash sales on a few selected items for a limited time only. It may be limited in quantity per customer or a limited quantity we’ve made available for the sale.

Once a product has reached its claim limit, the deal is over, which may occur before the time is up. 

If you see a little gift icon floating on our website, you can click on it to try your luck to win a coupon. You can “SPIN THE WHEEL” once per day. 

Coupons may range from FREE SHIPPING or discounts up to 50% off.

Discount coupons are valid for full price items only and will only be applied to those in your cart.